Search results for "Informal communication"
showing 4 items of 4 documents
Bad News and Quality Reputation among Users of Public Services
2018
This manuexamines whether the effect of anchoring bias is greater when citizens evaluate the quality of a public service after receiving negative initial information about service performance than after receiving positive information. It also tests whether there are differences in this anchoring bias by comparing formal (report) vs. informal (rumor) communication. Two field experiments were conducted with the participation of passengers of a commuter public train transportation organization (Experiment 1, N = 105) and users of a public university administrative service (Experiment 2, N = 172). The first experiment confirmed the bias produced by the negative initial information, whereas this…
Editorial Judgments
2009
Based on participant observation of editors’ decisions for a sociology journal, the paper investigates the peer review process. It shows a hidden interactivity in peer review, which is overlooked both by authors who impute social causes to unwelcome decisions, and by the preoccupation with ‘reliability’ prevalent in peer review research. This study shows that editorial judgments are: (1) attitudes taken by editorial readers toward various kinds of text, as a result of their membership in an intellectual milieu; (2) impressions gained through the reading process (through a ‘virtual interaction’ with the author); and (3) rationalizing statements about manuscripts made by editors and addressed…
Incorporating teacher-student dialogue into digital course material : Usage patterns and first experiences
2020
This work-in-progress research investigates teacher-student communication via Learning Management Systems (LMS) in highly populated courses. An LMS called TIM (The Interactive Material) includes a specific commenting technology that attempts to make teacher-student dialog effortless. The research goal is to explore students’ willingness to use the technology and identify patterns of usage. To these ends, a survey with both Likert and open-ended questions was issued to CS1 and CS2 students. A favorable student evaluation was observed while several critical viewpoints that inform technology development were revealed. We noticed that besides appreciating the possibility of making comments, man…
Communication challenges facing management teams
2015
Purpose– The purpose of this paper is to explore what kinds of communication challenges management teams (MTs) experience and to suggest ideas for developing competent communication practices.Design/methodology/approach– Working according to the principles of qualitative research, a total of seven MT members from seven different international companies were interviewed. The thematic in-depth interviews were analyzed by first looking at all references of communication challenges, and then grouping them into six different dimensions.Findings– Most of the communication challenges facing MTs are related to the teams’ meetings, where issues of leadership, decision making and participation may we…